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Powers on and stays on when NOT connected to a charger? |
Device must power on and stay on when not connected to an external power source
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Front glass of the device cracked or chipped? |
The device must be free of cracks or chips in the screen. If you can put your nail in it, it is a crack.
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Is there LCD discoloration (pink tint, white spots, dead pixels, gray bars) and/or the touch screen is not working (check by navigating and swiping)? |
Adjust screen to brightest setting. Go to “reset” screen or open new “note” (a white screen). Look for pink tint, gray bars, white spots, dead pixels anywhere on the screen. Open another app. Make sure the touch screen is working in all areas of screen.
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Is the back or frame of the device missing, cracked or dented? |
The device must be intact. The device must also be free of dents, cracks, or other physical damage. If you can put your nail in it, it is a crack.
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Fully functional (buttons, headphone jack, camera, etc)? |
The device must have fully functioning buttons, headphone jack, wifi, and no other defects.
The device must be completely free of scratching on the glass.
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Find My iPhone deactivated? |
Go to Settings > iCloud and turn off Find My iPhone. The customer's Apple ID and password may be required.
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Is the phone bent and/or is the screen separating from the phone frame? |
Screen separation is when the screen is loose or partly loose and not fully attached to the main part of the phone.